Privacy Policy & SMS Terms of Service

Effective Date: August 18, 2026

LodeStar Inspection Services respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use and share it, and how we handle information and consent related to SMS communications.

WHAT PERSONAL INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide when you contact us, request information, schedule or inquire about an inspection or other service, complete a website form, communicate with our team, or otherwise interact with LodeStar Inspection Services.

Information we collect may include:

• Name
• Email address
• Telephone number
• Property address
• Mailing or billing information
• Information related to an inspection, property, or service request
• Appointment and scheduling information
• Communications sent to us by email, telephone, text message, website form, or other means
• Payment and transaction information necessary to process services
• Other information you choose to provide

Our website may also automatically collect limited technical information, such as IP address, browser type, device information, referring pages, and website usage information through cookies or similar technologies.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Respond to questions and service inquiries
• Schedule, confirm, coordinate, and manage appointments
• Provide home inspection and related services
• Communicate information related to inspections, properties, reports, testing, scheduling, property access, payments, or other requested services
• Send appointment confirmations, reminders, updates, and follow-up communications
• Process payments and maintain business records
• Provide customer service and respond to concerns
• Improve our services, website, and customer experience
• Maintain records required for business, insurance, regulatory, or legal purposes
• Protect our rights, property, systems, customers, and business
• Comply with applicable laws and legal obligations

HOW PERSONAL INFORMATION IS SHARED

We do not sell personal information.

We may share personal information when reasonably necessary to provide requested services. Depending on the services involved, this may include service providers, laboratories, engineers, inspection-related specialists, payment processors, technology providers, scheduling or communication platforms, and other vendors that assist us in operating our business and providing services.

We may also disclose information when required by law, legal process, regulation, court order, governmental request, or when reasonably necessary to protect the rights, safety, or property of LodeStar Inspection Services, our clients, or others.

SMS CONSENT AND MOBILE INFORMATION

SMS consent is not shared with third parties or affiliates for their marketing or promotional purposes.

Mobile opt-in information and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Service providers that assist LodeStar Inspection Services in delivering text messages may process telephone numbers and messaging information solely as necessary to provide those communications on our behalf.

SMS TERMS OF SERVICE

By opting in to receive SMS messages from LodeStar Inspection Services through a website form, scheduling process, written or electronic consent, or other opt-in method, you agree to receive SMS messages from LodeStar Inspection Services.

Messages may include:

• Appointment confirmations and reminders
• Scheduling and property-access communications
• Inspection-related updates
• Service notifications
• Requests for information needed to complete a service
• Report, testing, or results notifications
• Payment or account-related communications
• Customer service communications
• Responses to conversations you initiate
• Follow-up communications related to services you requested

Messaging frequency may vary.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing services.

To opt out at any time, reply STOP to any SMS message from LodeStar Inspection Services. You may receive a final message confirming your opt-out.

For assistance, reply HELP or visit LodeStarInspections.com.

COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve functionality, and measure website performance.

Users may be able to control cookies through their browser settings. Disabling certain cookies may affect website functionality.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and inspection records, comply with legal or regulatory obligations, resolve disputes, and protect our legitimate business interests.

YOUR CHOICES

Individuals may contact us to request that we update or correct personal information they have provided to us.

Recipients may unsubscribe from marketing emails using the unsubscribe instructions contained in those communications, when applicable.

Recipients may opt out of SMS communications at any time by replying STOP.

THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties. LodeStar Inspection Services is not responsible for the privacy practices, security, or content of third-party websites.

CHANGES TO THIS POLICY

We may update this Privacy Policy and SMS Terms of Service periodically to reflect changes in our practices, technology, services, or legal requirements. Updates will be posted on this page with a revised effective date.

CONTACT US

If you have questions about this Privacy Policy, our SMS Terms of Service, or our privacy practices, please contact LodeStar Inspection Services through LodeStarInspections.com.